business

Contact Center Managers: 5 Ways IVR Can Help You Manage Complaints

If a customer wants to complain about your products or services, he or she is unlikely to have much patience. As such, if it takes too long to connect complainants with a contact center agent, it's likely that you will find it harder to appease the disgruntled customer. Nonetheless, while you may think it's a good idea to allow a customer to dial straight through to an agent, call routing (through different IVR options) can actually sometimes make the process easier. Read More 

3 Issues That Need To Be Resolved Before Installing A New Central Air Conditioner

Throughout the last summer season, you came to a grave realization: your central air conditioner isn't providing the same amount of cool air to your home as it once did. For this reason, you're now in the market for a new unit. However, before you spend a large sum of money on a new unit, hire an HVAC contractor to help you sort through these three issues. Otherwise, you may find that your new unit still doesn't meet your expectations. Read More 

How To Start A New Backyard Garden With A Bobcat Rental

Adding a vegetable garden into a section of your backyard is a fun way to grow your own fresh vegetables through the summer. Depending on the size of your backyard, you can plant a vegetable garden as large as you want. The more area in your garden, the more variety and number of vegetables you can grow. Here are some helpful tips to use a Bobcat rental to build a large, new garden in your backyard. Read More 

Preventing Criminal Activity In Parking Lots: 3 Parking Lot Security Systems To Have

Parking lots are prime locations for crimes, and 80% of all criminal acts that happen at shopping centers, strip malls, business offices and other small business areas take place in the parking lot. These criminal acts reflect poorly on your company's business image, and may even prevent potential clients and customers from trusting in your abilities. As a result, it is crucial that you do not cheap out on parking lot security systems. Read More 

5 Tips For Creating A Fire-Resistant Apartment Complex

With many parts of the country experiencing summers that are hotter and drier than normal, apartment residents and property managers are becoming increasingly concerned about fire safety. Fires that begin outdoors are of particular concern during periods of seasonal heat and low precipitation. Following are five ways that you can help reduce the chances of an outdoor fire in your complex. Replace Grass With Fire-Resistant Ground Cover With many areas of the country experiencing water shortages, keeping lawns well-watered isn't always possible, so many apartment complex managers allow the grass to go dormant in periods of low rainfall. Read More